NCL should have permitted a child with cancer and parents go on a once-in-a-lifetime cruise. Or make

It's been a while since I awarded my Worst Cruise Line in the World award. Quite frankly, I became tired of giving it to Carnival and Royal Caribbean every month. budget car rentals But a reader of Cruise Law News just sent me a story of little Nicolas Colucci, age 5, who underwent emergency surgery after doctors found a a large cancerous tumor growing inside his liver. He is now undergoing budget car rentals chemotherapy.
The Lil' Mama website explains that the Colucci family bought a family cruise on Norwegian Cruise Line (NCL) that was scheduled for June 1, 2014. The family asked NCL to reschedule their cruise to another budget car rentals date. NCL refused. NCL wouldn't bend their corporate policies regarding medical emergencies - not even for a child battling cancer. You can read about the dreadful story here .
A couple of years ago, I wrote about a man from Key Largo who purchased budget car rentals a NCL cruise on the Norwegian Sky leaving from Miami. But his brother died, and the funeral was in Georgia budget car rentals on the day the cruise ship sailed. So he notified NCL, asking for a credit on a future cruise. NCL said no. He asked for his cruise to be donated to charity (Make-A-Wish). NCL said no.
NCL should have permitted a child with cancer and parents go on a once-in-a-lifetime cruise. budget car rentals Or make a small donation in memory of their customer's brother. But to double sell the cabin under these circumstances? It's cruel, greedy and outrageous.
Last year, I wrote again about NCL. A grandmother who drives disabled kids to school booked a cruise aboard the Norwegian Jewel for her family and grandkids at the cost of over $4,000. Then Superstorm Sandy struck, submerging her home under four feet of water. The storm ravaged budget car rentals her home, leaving her with nothing. budget car rentals She asked NCL to reschedule or refund her cruise. NCL said no way.
Yesterday, I attended a hearing before Senator Jay Rockefeller entitled Improving Consumer Protections for Cruise Passengers . Cruise passengers testified budget car rentals regarding all types of harsh conduct by cruise lines who hide behind the unreadable budget car rentals fine print in their one-sided, passenger tickets. At one point during the hearing, Senator Rockefeller exclaimed that he was fed up with the cruise lines and their callousness.
July 26 2014 Update: According to a FOX NEWS station today, a CEO of a popular cruise line reached out to the Colucci family to offer them a free cruise. The CEO asked that his cruise line not be named because he said he was genuinely budget car rentals touched by their story and didn't want any publicity for his gesture.
Last year, NCL abandoned a grandmother (and her grandchildren) after she bought a NCL cruise when her home was destroyed by Hurricane Sandy. NCL CEO refused to reschedule his customer's cruise. But Royal Caribbean stepped up to the plate and gave the family a free cruise. Read the story: Norwegian Cruise Lines Abandons Sandy Victims, While Royal Caribbean Steps Up to the Plate!
July 27 2014 Update : The story goes viral. First a national Fox News station covers the story and then the U.K.'s Daily Mail (the largest online newspaper in the world) budget car rentals covers it. Bad Karma for NCL.
July 29 2014 Update : The public relations fall-out continues. Opposing Views ran a story. TravelPulse also covered the story. Gawker wasn't too subtle with its headline Cruise Line Screws Over Family of 5-Year-Old With Cancer . PRNews wrote Norwegian Cruise budget car rentals Line Drowning in Bad PR . Huff Post Parents Parents Outraged Cruise Line Won't Reschedule Their Trip In Light Of Son's Cancer Diagnosis . Anti-Jared wrote a letter to the NCL CEO .
NCL is the worst cruise line in the world according to literally dozens budget car rentals of reviews of the Breakaway alone at www.cruisecritic.com. budget car rentals From the food to the service to the astonishing lack of deck space and pool area to the attitude of the crew, you just cannot believe how badly they fare. The fact that they are heartless too comes as no surprise.
Ncl should refund the money or give them $4000 credit for a future cruise. I have been on 54 cruises budget car rentals in my life. If I hear that they have not been made whole, my days of booking with NCL is over forever. The collucis have suffered enough. God bless them and their son.
Ncl should refund the money or give them $4000 credit for a future cruise. I have been on 54 cruises in my life. If I hear that they have not been made whole, my days of booking with NCL is over forever. The collucis have suffered enough. God bless them and their son.
I do not believe this is not a very fair post or judgement on NCL. The cruise line website budget car rentals / Cruise Line Agent / Travel Agent the people used have advised the parents / cruisers that they should buy travel insurance. It is a policy of NCL that requires them to offer travel insurance. The reason why NCL would not refund is because the parents / cruiser had to have declined travel insurance.
The fact that they declined budget car rentals to purchase travel insurance (which is entirely up to the person) they are taking a risk. In your post you are arguing that because someone becomes ill or passes the travel supplier [NCL] should feel remorse and reimburse the cost of the cruise. That does not seem fair as the cruise line did not cause the death or illness.
What you are expecting the cruise line to do is similar to purchasing a house with no home owners insurance and expecting the person who sold you the house to reimburse you because your home was damaged by a windstorm [natural cause] after you have stated you do not want insurance.
I am sure that Norwegian has deep sympathy and feels horrible that young Nicolas Colucci is suffering, as do I and I hope that Nicolas is able to beat cancer and show it how strong he really is because I know he will come up above it in the end. However, in my personal opinion I do not believe NCL is the worst cruise budget car rentals line or in the wrong here.
Stand firm! My son was diagnost with nueroblastoma at 3. I was told go home you have 2 or 3 weeks. With the grace of God he lived 3 1/2 years. Whenever insurance is offered budget car rentals I check YES! I Used to pray that I should get it not myFranklin. Well have my wish happened, I have had cancer 3 times. I don't mean a mole. I have gone through chemo and radiation. I want to book a cruise and if you bend to one I would expect the same treatment. Why should I take the insurance? Norwegian Cruise Line has been the best and I have been on many over the years. My husband is not well and I wouldn't trust going on any other line. Last night my neighbor just had surgery budget car rentals and her husband has asked me to resarch which cruise only with NCL.
I can see why the feelings are present regarding NCL. If I was the boss, this would be a no-brainer. Just remember that regardless of what they offer, any corporation is in business to make money, and any rules and fine print are designed to do just that.
As a member of the Lil'Mamas community and someone who has spoken to Tara during this horrible injustice as well as rallied around this family with the 2000 other Lil'Mamas members, I want to express my gratitude for helping us all share their story. Your article was well written, and a great insight into NCL's horrible business practices! I and my over 800 social media friends will NEVER give our business to this disgusting company! As for the Colucci family, we will all continue budget car rentals to support, encourage and spread the word about how they have been treated. But most importantly we will send our love & prayers for Nicolas's speedy recovery. budget car rentals Kudos to you for joining budget car rentals our cause!
Your analogy to the sale of a house makes no sense. A better analogy is the aviation budget car rentals industry. All major airlines will gladly reschedule your flight if there is a emergency medical or a death involved. No insurance is necessary with American airlines or Delta. But cruise lines on the other hand are just plain greedy. They will sell the cabin a second budget car rentals time for a double profit. The cruise line also sell insurance and want to punish consumers who don't buy it. It an unconscionable practice.
Anybody that travels, cruise or other, should purchase travel insurance. It generally is less than 10% of the cost of your trip and gives you the peace of mind that you won't lose everything if something happens.
Sorry, I'm siding with Norwegian on this one. Every time I've booked travel in my life, I've been offered travel insurance. Flights, budget car rentals cruises, sometimes even hotels have offered me a chance to get a refund should an emergency happen. Most of the time I decline the insurance, but by doing so I understand I will not be reimbursed budget car rentals in case of emergency. It is the choice budget car rentals of the traveller. If companies will reimburse even without insurance, then there would be no point to insurance and no one would ever buy it.
With about 40,000 passengers cruising NCL ships at any given time, there are no doubt numerous personal tragedies and heartbreaking stories each and every week - witness the frequent medivacs from ships underway.
Cruise lines can always budget car rentals do the right thing. You need to bend the rules when your customers' kids have cancer. Not only is it humane, but it's ultimately in the best interests of their reputation, business, and shareholders.
Totally agree, Jim. It is called budget car rentals customer service budget car rentals and doing the right thing. This story is now on the internet reaching budget car rentals millions of people. One bad story like this and you lose thousands of customers. It is always better to take care of these things immediately and not let the word get out that you suck at customer service. Not rebook budget car rentals the cabin and double your money. There simply just is no compassion for or from people anymore!!!! Geeeeeeez!!!!!!!!
I also have to agree with NCL regarding all three cases especially the 5 year old. Call me cold-blooded; when I'm traveling by myself on a cruise, I don't need the insurance because I know I'm definitely traveling come broken leg or not. If I'm traveling with others, like family members or spouse, I'm definitely buying insurance because budget car rentals 1)they're budget car rentals not as reliable as me and 2)anything can happen to them.
Another thing, you can buy insurance after the fact by c