On our return the shuttle driver was kind enough to offer us water after having to walk the full len

We parked at the marriott. I would like to recommend that you offer a shuttle that goes directly to the INTERNATIONAL terminal. It was a pain to have to go to the domestic terminal first and then catch another shutte.
I did not appreciate paying for a 3rd day, when my parking was 2 days and 2 hours. The attendant told me that I would pay by the day even if my return was 49 hours versus 48 hours. I also, did not get a ticket to verify my return time
Marriott was slightly cheaper and closer than other parking, but you have to walk to/from the shuttle (you park in the back of the hotel and the shuttle leaves from the front) and the shuttle only runs every 15 minutes. If you re parking as it s leaving, too bad, you wait for another 15 minutes. I won t use it again. This website was fine though.
The location is close to the airport. However, you need to pay attention to the street. You need to be active when the attendants are busy. Otherwise, you will wait there long. Some attendants have short memory. So, remind them that you paid them or passed them the ticket.
The only change my family and I would have made about parking is having to transport luggage from the shuttle drop off at the hotel to our car on the far side of the parking lot. It would have been excellent if we could have been dropped in closer proximity to our car rather than by the hotel front door, especially since there was only one other passenger on the shuttle with us. Otherwise we really appreciated the shuttle service.
The shuttle drivers went far beyond what I might have expected in order to assist me; I have mobility issues. They were solicitous and helpful, even driving me directly to my car on return rather than making me walk all the way to my car. I ll definitely park there (Atlanta Marriott Airport) again! I d give it a 4.5 if I could.
Used your service for two different trips within 2 weeks. Both times, the shuttle on the return trip (from the airport back to the lot) was over a 30 minute wait and by the time the shuttle arrived at the Atl aiport, there were so many people waiting - more than could fit on two shuttles. At that point, some of the waiting people decided to be rude.
Also, we approached the shuttle at one place, and the driver said this is drop-only place. Same driver came to the actual pickup location. It would have been fair for him to take us rather than we running in rain to the actual pickup location.
This was my first time using this service and upon my arrival at the hotel parking I was really excited at how convenient it was HOWEVER on my return I realized that instructions or directions on how to get back to the hotel had not been provided, so I figured they must pick up where they had initially dropped me off so I went there and waited. I spent over an hour in the rain attempting to catch a shuttle back to the hotel as I waived/yelled and several passed me by. Ended up paying to call information to get number for the hotel for instructions. The person on the phone kept telling me Zone 1 between 23 and 24 (which makes no sense unless you know where Zone 1 is) I asked for clarification and she kept repeating the same thing. Asked the Delta skycap and he pointed me in different direction where I waited for another 15-20 minutes. Finally a shuttle driver from another company attempted to pick me up and when I told him I was waiting for the Marriott shuttle he informed me I was in the wrong location and pointed me to where I should be standing to catch the shuttle.
I was very impressed with the overall service. The shuttle was very prompt and I was able to get to and from the airport in a reasonable amount of time. The attendants were very helpful and courteous! I would definitely recommend this service to others. My only suggestion would be to put a barcode on your email confirmation so it can be scanned from your phone rather than printing out the reservation. I look forward to using this service again!
I feel safe when I park there and the people are very friendly and treat you with respect. I have recommended you to several friends and they are very pleased with the service. They already have their reservations for Thanksgiving and Christmas.
I felt the wait at the airport on my return was too long. I also felt that they did not do a very good job of telling me where to get the shuttle upon my return. Drop-off and return were in two different places.
I have used the Marriott Atlanta airport parking/shuttle many times and it has always been a great experience. The staff is professional, prompt, helpful and always friendly. I will continue to recommend them to everyone.
Parked at Airport Marriott. Easy to find lot. Valet and attendants extremely helpful. Return to my car was quick. Felt very safe at that lot and parking at the Marriott. Would definitely recommend that lot to others.
have been using this lot for 3 years, good service, friendly staff, one time my husband forgot his sunglasses in car, driver drove to where car was parked,waited for us..we go back every year,knowing our car is being in a safe place
Parking lot was easy to find with the directions but the only problem was lack of attendants to tell what needs to be done. I had to ask few people about what to do next once I was parked. Also, while exiting the parking lot late at night, there was nobody and I had to wait at the gate for few minutes and tried calling from the booth by the exit gate to no avail. After few minutes of wait, the gate opened by itself. It looked like it was not organized at all. I would rather park park-n-fly or some place similar.
My first time parking at the Atlanta Airport Marriott and the process of where what to do once I got there was a little confusing. I had allowed extra time so it worked out but more detailed on-line instructions would have been nice.
The walk to the shuttle was long and we had to wait. When we got to the Marriott, My husband had to walk some distance to the car in the dark and come back and pick me up. Our arrival home from the plane landing and getting home was 2 1/2 hours.
Marriott Atlanta Airport long-term parking experience consistently excellent--although the turns to find it can be a bit confusing. Both attendants and drivers are helpful and courteous and shuttles run frequently. This time I was especially impressed that a shuttle met a delayed return flight at 3 am--flight crew was headed to Marriott too :-)
It is very convenient to use. This was our second time and the shuttle was on time and all went very smoothly. We also received coupon to use the parking lot within 60 days of our first use. This is a great way to travel for us.
I somehow missed the signage at ATL pointing to the courtesy van area. Did not see any signs in the baggage claim area. With this in mind, I would suggest additional directions in your print-outs to customers showing how to find the courtesy van parking area once flight arrives back in ATL.
The shuttle never came to pick me from the airport upon my arrival. I called them twice to inform them that I was waiting for the shuttle and both times the receptionist told me that a shuttle was on its way. Finally, after waiting for 45minutes, a shuttle to a different company offered to take me to my car.
On our return the shuttle driver was kind enough to offer us water after having to walk the full length of the airport. He also drove us directly to our car since it was at the far end of the lot. We have recommended this lot to several other people since returning. We will definitely use this lot in the future.
my truck battery was dead and in the rain, the man at Airport Marriot dropped what he was doing and gave me a jump, and the security man offered to assist if that did not work out. Excellent service. Very impressed.
Parking lot attendants may become too familiar when they feel no one is looking. Security Guards have no business needing a personal, home/cellphone number from the females that expect to be protected by them for the duration of the stay parked in your wonderful parking lot. More professionalism.
The only thing that we would suggest is to make sure the patrons using your parking service is aware that the bus will take them directly to their car when they return from their trip. We did not know that and got off the bus at the hotel. I walked to the car and drove it to the hotel to pick up my wife and luggage. We found out about being taken directly to our car by the bus driver.
Would be a nicer service to have shuttle pick up and drop off at the parking lot/space versus pick up/drop off at the front lobby. The parking lot is a long walk to the lobby - and past 3 years that we have used the service were rainy, cold and snowy for either our arrival and/or departure. Drop off at the car would have been a much nicer and pleasant experience.
We have always used Airport Marriott, but I was very disappointed this time. We came in on a Sat evening and had to wait almost 45 minutes for the shuttle. Then he dropped off at several different locations, apparently he was picking up guests at other locations, not just the airport as the name implies.
Had to walk a good distance with luggage to and from my car. Would be great if the shuttle stopped at another point on the property closer to the designated parking areas. After dark, I would not have felt safe, as there was not a lot of traffic in the area.
Upon my return to ATL I carried my bags to the passenger pick-up area and waited for about 20 minutes. Didn t see any shuttle busses coming by. Went back to the terminal and asked one of the TSA people as to where I catch the Marriott shuttle and
This is the fourth time we ve used this service to park and every one has been a great experience. The longest we ve ever had to wait for the shuttle is about ten minutes, not bad at Atlanta Hartsfield. The staff is courteous and the lot is convenien
I love the Atlanta Airport Marriott and have used them for the last 4 years.