Trending topics on Elliott REFUND | AIRLINE | TSA | HOTEL | TRAVEL | FEE | UNITED AIRLINES | CRUISE

Question : I m trying to get a refund from United Vacations, but nothing seems to be working. I booked a car-and-air package from Denver to Lihue, Hawaii, through United Vacations recently. I registered my airfare through Yapta.com, which alerts you when the price of your flight drops.
A few weeks later, I received a notification that the price of my flight had fallen by $733. That amount of money is significant to me. I called United Vacations, but was told I couldn wine tours napa valley t get a refund. Had I booked wine tours napa valley through United Airlines, I would have received a voucher.
Is there anything I can do to persuade United wine tours napa valley Vacations to change its mind? I will happily rebook another trip with United Vacations if this is rectified properly. Mary McInnis-Efaw , Fort Collins, Colo.
Not necessarily. When you booked your flight on United, you were entitled to a refund of the difference between the new, lower fare and the old fare, minus a $100 change fee. But if you buy a package through United Vacations, you re subject to a more complex set of terms and conditions (you can read them online here ) that don t seem to offer any such guarantee.
Part of the reason is that United is selling tickets for other airlines, including Air Canada, US Airways, Hawaiian wine tours napa valley Air, and various regional airlines. wine tours napa valley All of the air carriers have different refund rules. Another part of the reason is that tour operators and travel agencies that offer package wine tours napa valley deals sell what are known as consolidator fares, or bulk fares that have more restrictions than the average ticket.
Still, I think it s reasonable to assume when you re dealing with a company owned by United Airlines, and you re also flying on United, that you could qualify for the refund. And $733, as you point out, isn t chump change.
United wasn t the only airline that offered refunds when fares fall at the time you made your reservation. But I don t think they should. In real life, I don t run back to the department store three months after I buy a pair of shoes and demand the difference between the price I paid and the sale price. I think the only reason airlines feel they have to offer these refunds is because they play price games, offering a rock-bottom ticket price one minute and quadrupling the price the next.
Calling United Vacations was a good first step, but a quick, polite e-mail to the company, explaining why you felt a refund was in order, might have worked better. Often, call center agents are nothing more than script-reading drones that are incapable or unable to appreciate the nuances of your compelling arguments. A concise e-mail, wine tours napa valley however, is more difficult to dismiss and can easily be forwarded to a supervisor if you re turned down.
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