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Our new expert help forum will help you get assistance in real time. You can also find the names and numbers of key executives on our new company contact database or, if you need help from Chris, you can contact him directly signature rental cars new zealand . We're here to help!
Question : I’m really hoping you can help with a car rental issue I’m having. I recently rented a car from E-Z Rent-A-Car signature rental cars new zealand in Atlanta. It was late in the evening. My friend and I got in the vehicle after I asked her to do a walk-around with me, but there was no employee available to walk with us.
We didn’t notice anything wrong with the car. When I returned signature rental cars new zealand the car, an E-Z employee claimed that the passenger side fog light was missing, and pointed it out to me. I had to sign an incident report prior to leaving.
The fog light can be missed while walking closely around the car, but it is noticeable when you’re far away, which we never were. E-Z is charging me $1,166 for this damage. I do not believe it was caused by us. I asked to see the last few rental slips, and E-Z said it would show them to me. But it hasn’t.
The price E-Z is charging is obscene, and it’s throwing in some additional random charges, like painting the vehicle, which makes the total bill $1,361. I checked BBB, and this place has more than 300 complaints, many similar to mine. I feel defeated. What should I do? — Julie Mehta , Jamaica, NY
Answer : Did you say a missing fog light? That’s kind of hard to overlook. But E-Z sent you images of a red 2014 Chevrolet Impala with a gaping hole where the light should have been. Indeed, in a darkened garage you might have missed signature rental cars new zealand this.
Had you taken pictures of the car before leaving the lot, those might have saved you. In fact, if you had reviewed the images, you could have immediately reported the problem to a manager and requested signature rental cars new zealand a different vehicle. There’s no way you should be driving a car without a light. It’s unsafe and probably illegal.
By the way, you don’t have to sign anything signature rental cars new zealand when you return a vehicle. If a car rental company insists you take responsibility for something you didn’t do, then you need to speak with a manager signature rental cars new zealand immediately. Ask him or her to review the previous signature rental cars new zealand rental documents to see if someone reported the damage at that time. Don’t sign and leave.
If you do sign the documents, you’re admitting “I did it,” and that limits your options. E-Z could send you a bill for whatever it wanted — a new light, a paint job or “loss of use” on the vehicle. You, or your insurance company, would be responsible for paying it. Not an ideal situation.
As it turns out, there were more images of your rental: closed-circuit signature rental cars new zealand video of your Impala leaving the rental lot. You asked E-Z to see them, and it told you it would be happy to pull them, if you got a subpoena from a court.
Christopher Elliott is an author, journalist and consumer advocate. signature rental cars new zealand You can read more about him on his personal website or contact him at *protected email* . Got a question or comment? You can post it on the new forum .
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