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Qualification & Education: Educated to at least secondary level is required, tertiary education a major advantage with certifications in ticketing and advanced fares using Sabre or Amadeu reservation system and Orion system Experience: Minimum 3 years experience in the travel & tourism or hospitality industry or another customer service focused industry is essential. Personal travel experience, product and systems knowledge are considered a key advantage. Training & Knowledge: Excellent written and verbal communication skills in English High computer literacy Customer service experience Sales approaches & techniques training Strong command of written and spoken English with Arabic an advantage Sound understanding of Etihad Holidays destinations and network santa cruz vacation rentals worldwide Sound knowledge of customer service and sales principles Thorough knowledge of tour operating in general, including air, hotels, santa cruz vacation rentals resorts, car hire, tours, cruises, santa cruz vacation rentals insurance & transfers Strong knowledge of EY products and services Purpose To sell a complete range of Etihad Holidays destination products and service and achieve the individual wholesale sales targets, service existing trade and direct consumer bookings and achieve customer service objectives within the agreed turnaround times and as per the agreed SQL s and contribute to the overall sales and service objectives of Etihad Holidays. Responsibilities Achieve agreed individual santa cruz vacation rentals sales targets by converting sales via internal and external trade partners, direct bookings over the phone/ email and B2C website (under development) and service existing bookings. Sell the full range of Etihad Holidays destination santa cruz vacation rentals products and services including land arrangements, air ticketing, meet and assist, transfers, accommodation, attractions, tours and value added products and services via multiple sales channels. Meet the agreed turnaround times and SQL s, liaise with hotel and other product suppliers to ensure all service are confirmed and provided as promised. Ensure all bookings are completed and reported within the Orion system and ensure all financial transactions are managed santa cruz vacation rentals in an accurate and prompt manner Closing date 22 October 2012
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