When I was able to speak to you, your attitude came across as unprofessional, uncaring and lacking s

I would like to start off by saying I would love to be writing and expressing how much my family, my friends and I enjoyed our vacation. Unfortunately this is not the case. I believe you were trying to resolve the issues/challenges that occurred. I don�t know why you were not able to reach me, as you stated. During that time, I was actually sitting in the lobby of the resort, with my bags packed. My party sat in the lobby waiting on a phone call that never came. That is not how anyone would want to spend a vacation. As you are aware, there is little or no cell phone service at the resort. That being said and understood, there was no way for me to reach you outside of using the resort�s phone. Likewise, the only way to reach me was through their phone number and I never received a call from you.
When I was able to speak to you, your attitude came across as unprofessional, uncaring and lacking sympathy. For the past few years, I have booked my vacations through circus circus hotel casino your company and I have enjoyed those experiences. This is the first time I was on the receiving end of unprofessional and negative service. What I experienced was very traumatic and unsettling for my family and I. The resort and the resort circus circus hotel casino staff were not very helpful in resolving the issues. Having no local support or a contact person, you were my only resource. I felt as though you took our conversation personal circus circus hotel casino as this was evident in your tone and attitude. As a valued customer I expected better.
I chose the Riu for several reasons. Riu has a stellar reputation for its fine resorts. The Jamaica location chosen clearly does not follow circus circus hotel casino the brand. Another reason I decided to vacation at the Riu was that you provided me with information that you had visited the resort a few years ago. Were the unsanitary conditions present when you visited the resort?
Upon our arrival our rooms were not ready. We proceeded to take the kids to eat which took about an hour to an hour and a half. After, we headed back to the lobby and our rooms still were not ready. We hung out in the lobby for an additional forty-five minutes to an hour before circus circus hotel casino the rooms were ready. I was checked into room 3424 and another circus circus hotel casino party in my group was check into room 3422 (Reynolds).
circus circus hotel casino When we got to the room, I was not happy with the accommodations. The bedspread was thin and stained. The bed was hard and the furniture old. The housekeeper, Joan, came in to put pillowcases on the pillows. circus circus hotel casino At this point, we requested more towels and washcloths. Joan was very rude and demanded that we address room concerns with her and not the front desk. When I asked for a comforter, Joan directed us to a comforter folded in the closet that was more like a tarp for moving furniture. We decided circus circus hotel casino to pull the bedspreads off of our beds and just use our airplane blankets if it got too cold. Upon pulling back the bedspread, there were stains and hair in both beds. We collected our belongings and went back to the front desk. We addressed the issues with the front desk and they moved us to Room 3230. The accommodations were the same.
We decided circus circus hotel casino to take the kids to the pool and beach since we had a long day of travel. Before leaving circus circus hotel casino for the beach we called to ask for more towels and washcloths knowing we would want to once again shower after taking part in those mentioned activities. Well, we get back to the room after about 2-3 hours away and still our bathroom circus circus hotel casino had not been replenished. I made another call to the front desk and after waiting another hour housekeeping decided to accommodate us with the bathroom essentials.
We decided to call it a day and get some rest after showering. During the night I got up to use the bathroom and thought circus circus hotel casino I saw something crawling on the floor, but thought I was slightly out of it since I was half sleep. I was able to doze off until I felt something crawling on me. I was awake for a few minutes and decided to turn the television on. I felt something circus circus hotel casino on my arm and from the television light I was able to tell at this point that it was a roach crawling on me. I swat it off of me and hop out of bed and woke my daughter, my sister, and niece up and told them to get dressed. I�m getting dressed and explained to my sister what just happened. While, getting dress we noticed another roach crawling on the headboard of my bed. Below I have attached the picture of the roach on the headboard of my bed.
Before we left my niece and daughter both noticed another roach scatter from in the corner to under the dresser. We packed our belongings and headed to the front desk. I do not sleep or reside with bugs at home and I will be DAMNED if I pay to sleep with them somewhere else. I talked circus circus hotel casino to the front desk personnel and expressed by displeasure regarding the accommodations. The person to whom I spoke to was not or would not provide me with services to my satisfaction. At some point during the conversation, another room was offered but I respectfully declined, I declined because I had already changed circus circus hotel casino rooms twice and each time the accommodations were not up to the standard I paid for. All the while the front desk kept referring me to speak with the Liberty Travel representative on the resort. I speak to the Liberty Travel Representative and I�m directed back to the front desk of the resort and she was not accommodating. What I got from her was I needed to speak with a manager at the front desk. After running back and forth between circus circus hotel casino the front desk and the Liberty Travel Representative several times, I�m then told I needed to speak with the agent who booked my travels in the United States. I asked to use the phone and she informed she did not have international minutes. Well, I will revisit this subject circus circus hotel casino again. I could not use my own phone or anyone else�s in my party of 9, because we did not have any service. I find that odd, because we all have different carriers. Our carriers consisted of AT T, Verizon, circus circus hotel casino T-Mobile, and Sprint and none of us had service. I headed back to the front desk to ask for a courtesy call to you.
Once on the line with you I felt a sense of relief, but that was short lived once your tone and demeanor changed and it put me in a bad place. I�m calling circus circus hotel casino you with my situation and you did not show an ounce of empathy to what I had just experienced. All I heard from you was the resort may charge you for leaving early; you will have to pay extra to leave early, if you stay at another resort you may have to pay extra. Not until I started to raise my voice and demand to come home did you apologize. In other words, every remedy was about money. How could I have been subjected to such treatment and you charge me for not wanting to endure circus circus hotel casino it. I felt as if you worked with the resort, instead of with me, your client. As a client you are supposed to have my best interest at heart and work to bring satisfaction to this situation. Had it not been for my eleven year old daughter, who the trip was for, I would have left that day.
Every day I had to call the front desk in order to receive more towels and washcloths. One night, they never came and I walked to the lobby to speak with a manager about it. I was always told that when I returned to my room there would be an ample supply. I have been to Jamaica before and the workers at the Riu did not embody the Jamaican spirit of hospitality at all. Everything was done at their convenience and not the guests�.
I was not only subjected to roaches in my room, but they were also in the dining area near the prepared food. Below you will find the pic I took of yet another roach dead near the food that was prepared for all of the guests to eat.
So this was not just an isolated event. This is something that needs to be addressed and not with a room upgrade and spa treatment. It was my choice not to utilize the spa treatment, but that is not enough to compensate me for the trauma that I experienced. circus circus hotel casino I was supposed to be on VACATION. Instead, I had to sleep with one eye open, because I was fearful that I would be subjected to more roaches. I got very little rest and was not able to relax, because I was on edge while at the resort. This trip has really left a sore spot with Riu resort, Liberty Travel, and you. Until this situation I have not had any major issues that were not resolved circus circus hotel casino in a timely matter to my satisfaction. As I stated before you and your company may have lost a customer, but then again you may not care to much, because your approach to handle my situation demonstrates how you handle things.