I do not believe this is not a very fair post or judgement on NCL. The cruise line website / Cruise

It's been a while since I awarded my Worst Cruise Line in the World award. Quite frankly, I became tired of giving it to Carnival and Royal Caribbean every month. But a reader of Cruise Law News just sent me a story of little mandalay bay hotel casino Nicolas Colucci, age 5, who underwent emergency surgery after doctors found a a large cancerous tumor growing inside mandalay bay hotel casino his liver. He is now undergoing chemotherapy.
The Lil' Mama website explains that the Colucci family bought a family cruise mandalay bay hotel casino on Norwegian Cruise Line (NCL) that was scheduled for June 1, 2014. The family mandalay bay hotel casino asked NCL to reschedule their cruise to another date. NCL refused. NCL wouldn't bend their corporate policies regarding medical emergencies - not even for a child battling cancer. You can read about the dreadful story here .
A couple of years ago, I wrote about a man from Key Largo who purchased a NCL cruise on the Norwegian Sky leaving from Miami. But his brother died, and the funeral was in Georgia on the day the cruise ship sailed. So he notified NCL, asking for a credit on a future cruise. NCL said no. He asked for his cruise mandalay bay hotel casino to be donated to charity (Make-A-Wish). NCL said no.
NCL should have permitted a child with cancer and parents go on a once-in-a-lifetime cruise. Or make a small donation in memory of their customer's brother. But to double sell the cabin under these circumstances? It's cruel, mandalay bay hotel casino greedy and outrageous.
Last year, I wrote again about NCL. A grandmother who drives disabled kids to school booked a cruise aboard the Norwegian Jewel for her family and grandkids at the cost of over $4,000. Then Superstorm Sandy struck, mandalay bay hotel casino submerging her home under four feet of water. The storm ravaged her home, leaving her with nothing. She asked NCL to reschedule or refund her cruise. NCL said no way.
Yesterday, I attended a hearing before Senator Jay Rockefeller entitled Improving Consumer Protections mandalay bay hotel casino for Cruise Passengers . Cruise passengers testified regarding all types of harsh conduct by cruise lines who hide behind the unreadable fine print in their one-sided, passenger tickets. At one point during the hearing, Senator Rockefeller exclaimed that he was fed up with the cruise lines and their callousness.
July 26 2014 Update: According to a FOX NEWS station today, mandalay bay hotel casino a CEO of a popular mandalay bay hotel casino cruise line reached out to the Colucci family to offer them a free cruise. The CEO asked that his cruise line not be named because he said he was genuinely touched by their story and didn't want any publicity for his gesture.
Last year, NCL abandoned a grandmother (and her grandchildren) after she bought a NCL cruise when her home was destroyed mandalay bay hotel casino by Hurricane Sandy. NCL CEO refused to reschedule his customer's cruise. But Royal Caribbean stepped up to the plate and gave the family a free cruise. Read the story: Norwegian Cruise Lines Abandons Sandy Victims, While Royal Caribbean Steps Up to the Plate!
July 27 2014 Update : The story goes viral. mandalay bay hotel casino First a national Fox News station covers the story and then the U.K.'s Daily Mail (the largest online newspaper in the world) covers it. Bad Karma for NCL.
July 29 2014 Update : The public relations fall-out continues. Opposing mandalay bay hotel casino Views ran a story. TravelPulse also covered the story. Gawker wasn't too subtle with its headline Cruise Line Screws Over Family of 5-Year-Old mandalay bay hotel casino With Cancer . PRNews wrote Norwegian Cruise Line Drowning in Bad PR . Huff Post Parents Parents Outraged Cruise Line Won't Reschedule Their Trip In Light Of Son's Cancer Diagnosis . Anti-Jared wrote a letter mandalay bay hotel casino to the NCL CEO .
NCL is the worst cruise line in the world according to literally dozens of reviews of the Breakaway alone at www.cruisecritic.com. From the food to the service to the astonishing mandalay bay hotel casino lack of deck space and pool area to the attitude of the crew, you just cannot believe how badly they fare. The fact that they are heartless too comes as no surprise.
Ncl should refund the money or give them $4000 credit for a future mandalay bay hotel casino cruise. I have been on 54 cruises in my life. If I hear that they have not been made whole, my days of booking with NCL is over forever. The collucis have suffered enough. God bless them and their son.
Ncl should refund the money or give them $4000 credit for a future cruise. I have been on 54 cruises in my life. If I hear that they have not been made whole, my days of booking with NCL is over forever. The collucis have suffered enough. God bless them and their son.
I do not believe this is not a very fair post or judgement on NCL. The cruise line website / Cruise mandalay bay hotel casino Line Agent / Travel Agent the people used have advised the parents / cruisers that they should buy travel insurance. It is a policy of NCL that requires them to offer travel insurance. The reason why NCL would not refund is because the parents / cruiser mandalay bay hotel casino had to have declined travel insurance.
The fact that they declined to purchase travel insurance (which is entirely up to the person) they are taking a risk. In your post you are arguing that because someone becomes ill or passes the travel supplier [NCL] should feel remorse and reimburse the cost of the cruise. That does not seem fair as the cruise line did not cause the death or illness.
What you are expecting the cruise line to do is similar to purchasing a house with no home owners insurance and expecting the person who sold you the house to reimburse you because your home was damaged by a windstorm [natural cause] after you have stated you do not want insurance.
I am sure that Norwegian has deep sympathy and feels horrible that young Nicolas Colucci is suffering, as do I and I hope that Nicolas is able to beat cancer and show it how strong he really is because I know he will come up above it in the end. However, in my personal opinion I do not believe NCL is the worst cruise line or in the wrong here.
Stand firm! My son was diagnost with nueroblastoma at 3. I was told go home you have 2 or 3 weeks. With the grace of God he lived 3 1/2 years. Whenever mandalay bay hotel casino insurance is offered I check YES! I Used to pray that I should get it not myFranklin. Well have my wish happened, I have had cancer mandalay bay hotel casino 3 times. I don't mean a mole. I have gone through chemo and radiation. I want to book a cruise and if you bend to one I would expect the same treatment. Why should I take the insurance? Norwegian Cruise Line has been the best and I have been on many over the years. My husband is not well and I wouldn't trust going on any other line. Last night my neighbor mandalay bay hotel casino just had surgery and her husband has asked me to resarch which cruise only with NCL.
I can see why the feelings are present regarding NCL. If I was the boss, this would be a no-brainer. Just remember that regardless of what they offer, any corporation is in business to make money, and any rules and fine print are designed to do just that.
As a member of the Lil'Mamas community mandalay bay hotel casino and someone mandalay bay hotel casino who has spoken to Tara during this horrible injustice as well as rallied mandalay bay hotel casino around this family with the 2000 other Lil'Mamas members, I want to express my gratitude for helping us all share their story. Your article was well written, and a great insight into NCL's horrible business practices! I and my over 800 social media friends will NEVER give our business to this disgusting company! As for the Colucci family, we will all continue to support, encourage and spread the word about how they have been treated. mandalay bay hotel casino But most importantly we will send our love & prayers mandalay bay hotel casino for Nicolas's speedy recovery. Kudos to you for joining our cause!
Your analogy mandalay bay hotel casino to the sale of a house makes no sense. A better analogy is the aviation industry. All major airlines will gladly reschedule mandalay bay hotel casino your flight if there is a emergency medical or a death involved. No insurance is necessary with American airlines or Delta. But cruise lines on the other hand are just plain greedy. They will sell the cabin a second time for a double profit. The cruise line also sell insurance and want to punish consumers who don't buy it. It an unconscionable practice.
Anybody that travels, cruise or other, should purchase travel insurance. It generally is less than 10% of the cost of your trip and gives you the peace of mind that you won't lose everything if something happens.
mandalay bay hotel casino Sorry, mandalay bay hotel casino I'm siding with Norwegian on this one. Every time I've booked travel in my life, I've been offered travel insurance. Flights, cruises, sometimes even hotels have offered me a chance to get a refund should an emergency happen. Most of the time I decline the insurance, but by doing so I understand I will not be reimbursed in case of emergency. It is the choice of the traveller. If companies will reimburse even without insurance, then there would be no point to insurance and no one would ever buy it.
With about 40,000 passengers cruising NCL ships at any given time, there are no doubt numerous personal tragedies and heartbreaking stories each and every week - witness the frequent medivacs from ships underway.
mandalay bay hotel casino Cruise mandalay bay hotel casino lines can always do the right thing. You need to bend the rules when your customers' kids have cancer. Not only is it humane, but it's ultimately in the best interests of their reputation, business, and shareholders.
Totally agree, Jim. It is called customer service and doing the right thing. This story is now on the internet reaching millions of people. One bad story like this and you lose thousands of customers. It is always better to take care of these things immediately and not let the word get out that you suck at customer service. Not rebook the cabin and double your money. There simply just is no compassion for or from people anymore!!!! Geeeeeeez!!!!!!!!
I also have to agree with NCL regarding all three cases especially the 5 year old. Call me cold-blooded; when I'm traveling by myself on a cruise, I don't need the insurance because I know I'm definitely traveling come broken leg or not. If I'm traveling with others, like family members or spouse, mandalay bay hotel casino I'm definitely buying insurance because 1)they're not as reliable as me and 2)anything can happen to them.
Another thing, you can buy insurance after the fact by c