Understanding from the driver that FlightCar had been quite busy in the last two weeks, I found it s

FlightCar opened at Los Angeles International Airport in November. My annual two-week winter vacation loomed in December. As the editor of the trade publication Auto Rental News, my chance to finally secret shop FlightCar had arrived.
Negotiating the raised eyebrows of my officemates and my wife, I logged onto FlightCar to register my car a day before our flight. corporate travel planning The process was simple, with only basic information to surrender. I immediately received an email with specific drop-off instructions.
The next day I pulled into the FlightCar operation, located smack-dab in the middle corporate travel planning of the concrete prairie of major car rental companies serving LAX. I pulled into the lot and was immediately greeted by a friendly millennial with an iPad. The LAX FlightCar operation itself is slapdash a banner unfurled on a brick building, a front office corporate travel planning consisting of a computer monitor, foldup table and water-damaged drop ceiling.
As the attendant checked in my car, I sized up my rental competition, relatively late-model, desirable units such as a Toyota Prius, Mini Cooper and VW Golf. Will anyone want to rent a 2005 Mazda3 with 95,000 pampered miles on it?
The attendant took my registration, copied it with my name blacked out and, explaining this safety measure, put the copy in the glove box while handing me the original registration slip. I remembered to remove my personal belongings before the trip, though apparently storage lockers are available on-site.
I asked the rep what happens if my car gets scratched or dented, and he replied that FlightCar would repair any damage, even a minor scrape. He said the company takes photos of all vehicles before they are rented and when they are returned.
The process could ve taken less than five minutes if I hadn t slowed it down with questions. I hopped in the waiting black Town Car, passing a major rental company s lot with a wraparound queue of holiday travelers.
FlightCar drivers work for independent car services, and the driver nice guy, as I ve always found car service guys to be made it clear that tips were part of the deal. I was curbside at LAX in five minutes and tipped him $10. Judging from his reaction, I think $5 would ve been sufficient.
Returning from my trip, I got an email on pickup instructions. corporate travel planning I called FlightCar from baggage claim, alerting that I d be curbside in 10 minutes. I also received a text that the driver was dispatched, and he showed up promptly. I must admit I felt like a C-list Los Angeles celebrity getting picked up in a black Town Car, in spite of my six bags, baby car seat and wife and child in tow. I ve pulled the same maneuver in a rental shuttle, and I felt like a dock worker.
The pickup was as smooth as the drop off. I tipped the driver $10; he deserved it. He even helped take my bags to my Mazda, which was spotlessly clean, inside and out. I circled my car to check for new damage. I couldn t find anything.
Understanding from the driver that FlightCar had been quite busy in the last two weeks, I found it strange that my car wasn t rented. Oh, no, said the new friendly millennial check-in attendant your car was indeed rented, for 613 miles. She couldn t explain the lack of an email notification, but did say I would be receiving a check for wait for it $30.65! I opted for an emailed receipt, finger-signed the iPad and was on my way.
The question corporate travel planning is, was it worth it? I operate in a different world than the average consumer, one in which commercial fleet managers keep close tabs on the total cost of ownership of fleet vehicles, right down to the cents per mile. But these costs, for the most part uncalculated, matter to consumer drivers, too.
For a very rough reference, I took a look at AAA s analysis of annual average driving costs for 2013, specifically for a small sedan in my yearly average mileage band. Removing fixed costs such as insurance, registration, depreciation and financing, the key is a cents-per-mile calculation of wear and tear. In AAA s survey, this is captured in maintenance and tires. My AAA scenario estimates 4.60 and 0.64 cents per mile, respectively. We should also tack on just a bit for decreased corporate travel planning depreciation for the added miles.
In terms of my costs, I need to include my two tips to the drivers. If I wasn t so generous, corporate travel planning we ll call that $10 total. And one more thing: As I drove off, I noticed that my fuel gauge read 7/8, not full as stated on my emailed receipt. I imagine if I returned to FlightCar this would ve been addressed, but I simply didn t have the time. If we add $3.50 for the gallon of gas lost, my profit was really $17.15 while my calculated corporate travel planning costs are nearly double corporate travel planning that.
On the plus side, the black car experience beats a rental shuttle any day and you get free parking. FlightCar says I saved $288 on parking for my 16-day trip. That calculates to $18 a day; though I know you can find parking at LAX for $7 to $11 a day. Let s throw in an extra $20 for the (very) clean car, bringing my profit and benefits to just under $200. For me, it s not worth it. In my estimation, it s the free airport parking that gives FlightCar a fighting chance in the peer-to-peer corporate travel planning space.
All in all, I was somewhat uncomfortable with an unknown driving my car. I was relieved that my car did not get damaged, though I ll take FlightCar at its word that it would fix any damage. This begs the question on FlightCar s profitability model, because making good on scrapes and dings through body shop repairs will eat away at the bottom line. Those issues corporate travel planning along with when and how the liability insurance corporate travel planning will be tested belong in a blog for another day.
My circumstances don t quite fit the FlightCar type of renter, though from an anecdotal look at its rental vehicle listings online, it appears that a lot of people are giving this a shot. At the very least, car rental companies corporate travel planning and service-based corporate travel planning companies should try FlightCar and take note of the excellent customer experience.
I m with you Chris, corporate travel planning the risk and reward don t seem to be adequately aligned. I understand that many peer-to-peer carsharing outfits have greater demand than supply. Prices need to be higher to compensate the vehicle owner for giving up their car to a stranger.
Interesting article. Question however. As the owner of the vehicle, had you any misgivings about the potential behaviour of the motorist who would rent your car? Did Flight Car have anything to mitigate or indemnify you should corporate travel planning the vehicle have been involved in illegal activity or vehicular negligence?
Chris Brown is the executive editor of Business Fleet Magazine corporate travel planning and Auto Rental News. Through these publications, online newsletters, trade events and associations, Chris covers all aspects of the fleet world, including fleet management, manufacturer fleet activities, the fleet leasing industry, vehicle remarketing, rental corporate travel planning industry news, car rental taxation and legislation.