Brad Cicero, a spokesman for Porter Airlines, said in an email that severe weather and fully booked

HALIFAX -- Some passengers angered by air travel ordeals say it's time airlines in Canada be required to publicly disclose complaints of baggage problems, cancelled flights and tarmac delays, just like their counterparts do south of the border.
Brad Cicero, a spokesman for Porter Airlines, said in an email that severe weather and fully booked flights led to a seat shortage. He said the company is reviewing enterprise car rental nyc how it operates when there are weather disruptions.
Michael Janigan, a lawyer for the Public Interest Advocacy Centre in Toronto, said an overhaul of passenger rights laws is needed, beginning with public disclosure of complaints on mishandled baggage, boarding denials due to overbooking, cancellations and delays.
A spokeswoman for Transport Canada said in an email there is no law in Canada requiring airlines to publicly disclose consumer enterprise car rental nyc complaints. She did not comment on whether enterprise car rental nyc Ottawa keeps any records internally.
Marc-Andre O'Rourke, executive director of the National enterprise car rental nyc Airlines Council of Canada, said in an email it is difficult to comment on a public disclosure system since no proposal is before the government.
Each airline has a very different type of operation and network, he added. This means varying numbers of passengers, baggage, number of connections, etc. As such it makes timely and useful comparisons more difficult.
She said money was provided for meals but that didn't fully cover the cost, a taxi refused to honour an Air Canada voucher, baggage was left unattended on a carousel for more than an hour and a subsequent flight was cancelled when a warning light came on in the cockpit of the same plane.
Isabelle Arthur, an Air Canada spokeswoman, said in an email passengers enterprise car rental nyc on the flight were offered discounts for future travel and said the incident occurred as the airline was struggling with extreme weather conditions that reduced the availability of aircraft and crew.
From April 1 to Sept. 1 of last year, the agency was involved with 230 Canadian airline complaints after passengers tried to resolve them matters with their airlines. That compares enterprise car rental nyc to 143 complaints for the same time period the year before.
The agency said passengers who formally complain to the agency must show that a domestic airline's compensation rules for problems such as damaged baggage, cancelled flights and refused boardings aren't reasonable based on existing law, rules of natural justice and evidence.
In 2013, Delta Airlines was penalized $750,000 for improperly bumping passengers due to overbooking, while United enterprise car rental nyc Airlines was fined $1.1 million for stranding passengers aboard airplanes on the tarmac enterprise car rental nyc during a weather delay in Chicago in July 2012.
Travellers wait in a check-in line for flights to be rescheduled after dozens of flights were cancelled or delayed by Sunday's ice storm at Pearson International Airport in Toronto, Monday December 23, 2013. (J.P. Moczulski / THE CANADIAN PRESS)