среда, 13 ноября 2013 г.

But Carnival told CNN that based on conversations with the ship s management, a look at service logs


The ship is expected to operate its normal itinerary with the exception of one port Grand Cayman which is being replaced by Costa Maya, Carnival said in a statement. Any guests wishing not to proceed based on the change to one port of call have been given the option of canceling and receiving a full refund.
The Carnival Dream lost power and some toilets stopped working temporarily last week, and for a while no one was allowed to get off the vessel docked at Philipsburg, St. Maarten, in the eastern w hotel san francisco Caribbean.
But Carnival told CNN that based on conversations with the ship s management, a look at service logs and extensive physical monitoring of all public areas, w hotel san francisco including restrooms, throughout the night, we can confirm that only one public restroom was taken offline w hotel san francisco for cleaning based on toilet overflow and there was a total of one request w hotel san francisco for cleaning of a guest cabin bathroom.
The ship s power plant, propulsion and hotel systems are fully operational. Aside from some periodic interruptions to restroom and elevator service for a few hours Tuesday night, at no time have any of the ship s systems and services w hotel san francisco not been functional, Carnival said in its statement.
Capt. Massimo Marino told passengers they would be booked on flights to Orlando or another destination. Passengers with cars at Port Canaveral would be bused from Orlando to the facility about an hour away.
We sincerely apologize for the disappointment this unexpected change has caused and regret we were unable to provide you with the fun and memorable cruise vacation we had in store for you, he wrote.
Crisis communication expert Tom Donahue said Carnival may be making the right operational w hotel san francisco decisions. But the frequency and effectiveness of communications to passengers who have no other information source are what influences the passengers perspective.
That scheduled four-day w hotel san francisco cruise stretched into eight days as tugs pulled the vessel into port in Alabama. Food was scarce, passengers sweltered in the heat with no air conditioning, and overflowing toilets and human waste ran down the walls in some parts of the ship, passengers reported.
Carnival President and CEO Gerry Cahill said the investigation will focus on the prevention, detection and suppression w hotel san francisco of fires, w hotel san francisco engine room redundancies and what additional hotel facilities might be provided and might run off the emergency generators.
I don t necessarily see (last) week s events, or even combined with the Triumph event, as casting a pall on the cruise industry, he said, noting that several colleagues and friends who have recently gone on cruises, including on Carnival, enjoyed their vacations.
People generally accept that complex pieces of equipment w hotel san francisco can encounter challenges. That s not the hurdle. I don t think anybody considering the cruise would be unforgiving w hotel san francisco of an unforeseen event, because those types of events occur with complex systems. People are far less forgiving (when) communications around the events seem to be lacking.

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