суббота, 17 января 2015 г.

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on h


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Everyone involved in his missed connection from Air Canada to British Airways to his online agency, Priceline seems to be letting themselves off the hook. I d like to help, but something tells me this is one of those times when no one is to blame.
A reminder: Since this is Monday, I m bringing you a completely unvetted Can This Trip Be Saved? case. I haven t reached out to any of the travel companies yet. In fact, I m not even sure who to reach out to, if anyone.
Kornowski s recent Air Canada flight from Toronto to London had a 1½ hour weather delay. As a result, the missed his British Airways nashville tn vacation packages connection to Morocco and was stranded in London for two days without nashville tn vacation packages any vouchers or hotel rooms. Neither Air Canada, British Airways nor Priceline, the online agency through which he booked the flights, will will assume responsibility for reimbursement of money spent while stranded.
Let s go straight to the emails. In his initial complaint to Air Canada, he offers specifics on his outbound nashville tn vacation packages flight: Air Canada flight 858 on June 17. Although he appears to have had a legal connection nashville tn vacation packages to his Marrakesh flight, with time enough to make the connection even with the delay, nashville tn vacation packages an additional delay at customs ensured nashville tn vacation packages he would not make it.
Repeated calls to Air Canada and Priceline didn t yield a better result. He found an EasyJet flight the next day, but still incurred expenses, including a new flight, one night’s lodging, meals and transportation, for a total of $709. He asked Air Canada to compensate him.
Air Canada works hard to be ready for weather challenges while transporting over 100,000 passengers a day. Careful planning by our expert operational departments helps us cope with the havoc Mother Nature can throw our way.
The safety of our customers and employees is always our top priority but we know how frustrating disruptions can be. Considerable efforts are made to take care of our customers and we expect that our employees will do their best to help during these situations. We’re sorry your travel was disrupted.
Airlines cannot be held responsible for inclement weather. However, Air Canada provides nashville tn vacation packages one night hotel to passengers who are diverted or at a connection point. Eligible passengers not provided vouchers can claim up to CAD100.00 in accordance with our policy.
He appealed, citing the inconvenience caused by Air Canada s delay. Kornowski not only lost a night s lodging in Morocco, but he also had to pay a walk-up nashville tn vacation packages fare to get to his final destination the next day. He felt like he wasn t asking for the moon.
I m as frustrated as Kornowski. Technically, no one has to do anything to help him. Air Canada has already offered more than it should have, if I m reading its contract of carriage and EU 261 correctly.
And that brings nashville tn vacation packages up duty of care. If I buy a ticket from point A to point B on an airline, and it codeshares or interlines with another one, then where does its responsibility begin and end? Where do customers believe it ends? What role, if any, does an online travel agency like Priceline play in the equation?
Something tells me the $300 vouchers are about as good as it s going to get. But I know if this had been my flight, and I was traveling with my family, I d be unhappy. And while the airline nashville tn vacation packages industry may have its reasons for limiting the compensation it offers customers when flights go awry and while these reasons may be completely legal and justifiable they still feel wrong.
Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at *protected email* . Got a question or comment? You can post it on the new forum .
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