What many people that have won disputes don t realize is more often than not, the disputes consumers

Steven was enjoying his drive down the California coast in his Enterprise rental car when he noticed a few ants marching across his dashboard. Before long, he saw a large ant colony coming out of the inside of the car door.
On 6/3/08 I rented a car from Enterprise at the San Jose Ca. Airport Office (Rental romantic taos lodging Agreement No. D 604659). We drove south to Carmel Ca. and noticed a few ants crawling on the dash board. By the time we arrived romantic taos lodging at our first destination we saw a large ant colony coming out of the inside of the car door. We were unsuccessful in removing the ants and could not locate any nearby romantic taos lodging Enterprise offices. On the third day we dropped the car off at the San Luis Obisbo Airport and I informed them of our problem. We were assured that we would receive romantic taos lodging a call from the manager of Enterprise at the San Jose Airport within 2 days and he would address our problem. No call came! We finally were able to reach Customer Service on 6/12/08 who assured us once again that we would receive a call from the manager at San Jose within 48 hours. No call came! On 6/14/08 I talked with "Kyle" in the San Jose office who assured me that in several days I would receive a credit and their accounting department would handle it. No credit came!
On 6/27/08 I reached the San Jose office once again. The individual I talked to went back and forth with the manager while I was on the line. I was assured that a full credit ($163.37) would be issued by July 1. No credit came!
Not only did the ant nest create a terrible rental experience, but it also created a dangerous driving situation. I had been impressed with the friendly Enterprise service in the past and have always chosen your company when traveling. romantic taos lodging I would like to think that this is an isolated case of very poor service and repeated broken promises. For that reason I have held off with my complaints to the Better Business Bureau, and I have not yet disputed the charge with my VISA Credit Card Company.
I would like to think that you will handle the problem and do the right thing. I look forward romantic taos lodging to hearing from you in the very near future regarding the full refund that was promised to me by your representatives when I brought this issue to their attention.
Sorry Steven, but the ants have overtaken romantic taos lodging Enterprise s accounting department. The ants won t issue a credit because, quite frankly, they don t understand your problem. Who doesn t like ants, goes the old ant-saying. Pleading your case to them will get you nowhere.
What many people that have won disputes don t realize is more often than not, the disputes consumers file are invalid (as far as the regs and rules for the card they used, not the validity of the claim), but are often paid by the bank and taken as a loss to satisfy the customer. The majority of fraud (lost/stolen/unauthorized) disputes filed fall into this category, because a chargeback cannot be initiated unless there is proof of merchant error.
What consumers that frequently have chargebacks fail to realize is the number of chargebacks processed is a reflection of the consumer s buying habits and the risk potential to the issuing bank. Ultimately the issuing bank can re-evaluate the need to keep the customer and will discourage the customer s continuing relationship through higher interest rates or service fees.
i pulled over and checked the tires one of the tires was BALD!! romantic taos lodging i was appalled!! i hadn t thought to check the tires before leaving, and i quickly took the car to the airport in houston as it was the closest location to me.
the agents inside the car rental terminal were great but had to literally unwind the process. their system sucks, it s too complicated to return a faulty car and get another one if you do it in another city.
they gave me another car, after aggravating hours of waiting. half way up to dallas, i realize a couple of ants are running around the dash. ignored it initially. at my next stop, i noticed a few more, and decided to look around there was a half eaten mcdonals applie pie under the seat INFESTED with ants!! had to do my best cleaning it up.
upon arriving at DFW , i was furious. they gave me the entire rental for free, and also gave me a 50 dollar voucher for next time. i told them there won t be a next time 50 dollars wasn t worth taking the chance of the agro ever.