“Southwest states that it did not address the specific facts of each complaint or admit or deny alle

The U.S. Department of Transportation has fined Southwest Airlines $150,000 "for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers' specific complaints in its responses," the department said Wednesday.
"When airlines small cruise ship reviews receive complaints from passengers, we expect them to provide prompt responses that appropriately answer the specific complaints," U.S. Transportation Secretary Ray LaHood said in the DOT announcement. "This is an important part of our work protecting the rights of passengers, and we will continue to take enforcement action when necessary."
The department said Southwest has to pay $35,000 to the government. The Dallas-based carrier satisfied the other $115,000 of the penalty through refunds already made to people who had filed complaints.
According to the consent order, Southwest "failed small cruise ship reviews to respond timely to a large number of disability- and consumer-related complaints that it received during a seven month period of time beginning in June 2011 through January 2012. Southwest was unaware that passengers had filed complaints with the carrier during that time period because of a problem associated with its website."
small cruise ship reviews Southwest eventually refunded the ticket price to everyone who lodged disability-related complaints. However, its responses to those customers did not address their problems, but only cited Southwest's policy. the order said.
The DOT said Southwest small cruise ship reviews told the agency that "a team of employees worked around the clock to provide an individualized response to each consumer with an overview of relevant Southwest policies and DOT regulations, small cruise ship reviews beginning with the most recent inquiries first."
"Southwest states that it did not address the specific facts of each complaint or admit or deny alleged violations because the company's main priority was to respond to each consumer as quickly small cruise ship reviews as possible given the delay that had already occurred," the consent order said.
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