Re: the second incident, I assume that you were asked for extra paperwork because you were paying wi

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My first experience with the rental car company, Sixt, was little more than an annoyance. I soon found, however, that it was just one is several fiascoes to come. I made my reservation online and headed to the West Palm Beach airport location. The agent informed me my reservation budget rental car discount codes was not with that location, and sent me to the downtown station. After driving through city traffic, I discovered this location was closed. No signs, no explanations. I headed back to the airport location, where the agent "kindly" honored my reservation. No formal apology. Only excuses. The vehicle was brand new, the ride was comfortable. My troubles were forgotten after the first few dozen miles.
I rented several more vehicles without incident, budget rental car discount codes and my faith was restored; until I rented a car to go out of state. Many car rental companies prohibit travel outside of the state of rental; something I was fully aware of. A few rentals before the out-of-state trip, I confirmed with a station agent that their vehicles can be taken outside of Florida. What the agent neglected to tell me was WHICH states are permitted. budget rental car discount codes In this case Alabama and Georgia. Long story and $915.00 budget rental car discount codes mileage charge later, I'm starting to see a pattern of agents perhaps not being very familiar with the operations of the company. Several weeks and many emails later, Sixt regrets to inform me that they will not be refunding the mileage charge; regardless of misinformation and employee ineptness.
My mother flew in from Germany for my brother's birthday, and a family reunion in Alabama. Given my recent interactions with Sixt, my credit card was a little low on funds, and I needed another payment option to get my mother to Alabama to be with her grand-kids and great-grand-daughter. The phone customer service agent assured me I could make the payment budget rental car discount codes at pick-up. I made a reservation for the Sunrise Blvd location in Ft. Lauderdale. With the agent's assurance, budget rental car discount codes I drove an hour and half to meet my mother and pick up the car. The agent at the Sixt desk told me I would need to show proof of residency with an FPL statement budget rental car discount codes and another piece of mail. I informed this agent that the phone agent made no mention of having budget rental car discount codes to show any sort of proof, and that I had just driven 1 1/2 hours and did not have access to a bill. She agreed that an FPL online statement would suffice. The desk agent then called her supervisor (this person was not on the premises), budget rental car discount codes who promptly overruled the agent's decision.
Another long story later - grand-kids and great-grandmother didn't make the reunion. Sixt's response? Nothing for nearly a month. budget rental car discount codes When I reminded them of their very sad state of customer affairs, I was told "Please accept our deepest apology concerning both negative experiences you encountered with SiXT. Missing an event as important as a family reunion budget rental car discount codes or disappointing children is never a good thing."
Re: the second incident, I assume that you were asked for extra paperwork because you were paying with cash and not a credit card. The phone agent should have told you that that would be necessary. If you were savvy, you might have realized that showing up with a DL and cash wouldn't be enough to rent a car, but I can't really blame you for not realizing that. Nor can I blame Sixt for not giving you a car. I would file this under, Stuff Happens. Sorry it affected your family budget rental car discount codes plans.
As for the first incident, budget rental car discount codes you didn't read the fine print. budget rental car discount codes Most people don't. Sometimes, someone clues you in just in time to save you trouble; sometimes it bites you in the butt. I can't fault Sixt at all in this case.
I don't see anything in their terms conditions about extra charges if you drive out of Florida. It is my understanding that they need to mention this , but who knows about Florida law these days. In my state it wouldn't fly, we require full disclosure.
There is something that says the collision damage waiver is no good once you drive out of state. Which is a shady business practice budget rental car discount codes if you ask me, for a company that apparently allows cars to be driven out of state.
You do realize I hope that this forum is generally for savvy travelers. What you've budget rental car discount codes mainly accomplished by registering here to rant is that you've shown you didn't do your homework. Not checking your pick up location on your contract and trying to use a credit card that had reached its limit are two examples that show you are far from being savvy. But your continuing to use a company you didn't like really simply makes you look foolish by complaining.